Refund, Cancellation & Return Policy

1. Business-Specific Policies

Refund, cancellation, return, and exchange policies are determined by each individual Business using the VendoNow Platform. VendoNow does not set, approve, process, or influence refund decisions. Each Business is solely responsible for:

• Defining and communicating their refund and cancellation policy to their customers.
• Evaluating refund, return, or cancellation requests on a case-by-case basis.
• Processing approved refunds through their own payment methods.
• Handling product returns, exchanges, and replacements.
• Resolving disputes with customers regarding quality, pricing, or delivery.

End customers should review the specific refund and cancellation policy of the Business they are purchasing from. Businesses may display their policies through the Platform or communicate them directly to customers.

2. General Guidelines for Businesses

While each Business sets its own policies, VendoNow recommends the following guidelines as best practices:

• Cancellation requests should be accommodated if made before the order has been processed or dispatched for delivery.
• For perishable items (dairy products, baked goods, fresh produce, etc.), refunds or replacements should be provided if the customer establishes that the delivered product was of unsatisfactory quality, damaged, or spoiled at the time of delivery.
• For damaged, defective, or incorrect items, customers should report the issue promptly, preferably within 24 hours of delivery, with supporting evidence (photographs, etc.).
• Refund processing timelines should be clearly communicated to customers at the time of purchase.
• Businesses should maintain records of all refund, cancellation, and return requests for their own accounting and compliance purposes.

3. End Customer Dispute Resolution

If you are an end customer and have a refund, cancellation, or return request:

1. Contact the Business directly through the Platform or using the contact information provided by the Business. The Business is responsible for addressing your concern.
2. If the Business fails to respond or resolve your concern within a reasonable timeframe, you may escalate the matter to VendoNow by contacting us at support@vendonow.com. While VendoNow cannot process refunds on behalf of Businesses, we may assist in facilitating communication or, in appropriate cases, investigate the Business's conduct on the Platform.
3. If you are dissatisfied with the resolution, you retain all rights available to you under the Consumer Protection Act, 2019 and other applicable laws.

4. Cancellation of Platform Services

This section applies to the cancellation of VendoNow Platform subscriptions by Businesses (not product orders by end customers):

• Businesses may cancel their VendoNow Platform subscription at any time by contacting us. Cancellation will take effect at the end of the current billing period.
• Platform subscription fees are non-refundable except as otherwise specified in the Business's pricing agreement with VendoNow.
• Any refund of prepaid Platform fees, if applicable, will be processed within 30 business days of cancellation.

5. VendoNow's Limited Role

To the fullest extent permitted by law, VendoNow and CereLume Technologies shall not be liable for:

• Any refund, return, exchange, or cancellation disputes between Businesses and end customers.
• The quality, safety, or fitness of any product sold by a Business through the Platform.
• Any financial loss incurred by an end customer due to a Business's refund or cancellation policy or a Business's failure to process a refund.
• Product warranty claims, which should be directed to the product manufacturer or the Business, as applicable.

6. Contact Us

For questions about this policy or to escalate an unresolved dispute with a Business, please contact: