Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://vendonow.com ("Website"), including the related mobile applications — Vendo Customer, Vendo Business, Vendo Delivery — and the VendoNow Admin web application (collectively, the "Platform").

The Platform is owned and operated by CereLume Technologies, a company based in Pune, India (hereinafter referred to as "Platform Owner", "VendoNow", "we", "us", "our").

1. About the Platform

VendoNow is a software-as-a-service (SaaS) platform that enables businesses — such as dairy farms, bakeries, grocery stores, wholesalers, and general stores — to manage their own subscription-based and one-time delivery operations. The Platform provides tools for customer management, product catalogs, subscription management, delivery tracking, invoicing, point-of-sale (POS) operations, inventory management, purchase tracking, payment collection, and related business operations.

VendoNow also provides mobile applications for end customers (to subscribe to products and receive deliveries) and delivery partners (to manage and fulfill delivery assignments), as well as an admin web application for business owners to manage their operations.

2. Platform Role and Relationship

VendoNow is a technology platform only. We do not sell, manufacture, store, or deliver any products. We do not set product prices, determine product quality, or control delivery fulfillment. The Platform facilitates connections and transactions between:

• Businesses ("Vendors"): Entities that use VendoNow to sell products and manage deliveries to their own customers.
• End Customers: Individuals who subscribe to or purchase products from Businesses through the Platform.
• Delivery Partners: Individuals engaged by Businesses to deliver products to End Customers.

All transactions for products and services are solely between the Business and the End Customer. VendoNow is not a party to any transaction between a Business and its customers, nor between a Business and its delivery partners.

3. Business Responsibilities and Liability

Businesses using the VendoNow Platform are solely and entirely responsible for:

• The quality, safety, freshness, and fitness for purpose of all products offered and sold through the Platform.
• The accuracy of product descriptions, prices, images, and availability information.
• Timely and accurate delivery fulfillment to their end customers.
• Setting and communicating their own refund, return, cancellation, and exchange policies.
• Processing refunds, replacements, and resolving customer complaints and disputes.
• Compliance with all applicable laws and regulations, including but not limited to: Food Safety and Standards Act (FSSAI), Legal Metrology Act, Goods and Services Tax (GST) laws, Consumer Protection Act, and any local municipal or health regulations.
• Obtaining and maintaining all required business licenses, registrations, permits, and insurance.
• The accuracy of all business information provided on the Platform, including tax identification numbers (GSTIN, PAN).
• The conduct, payment, and management of their delivery partners and team members.
• The collection, use, and protection of their end customers' personal data in compliance with applicable data protection laws.
• All communications, representations, and agreements made to their end customers, whether through the Platform or otherwise.

Any dispute between a Business and its end customer, delivery partner, supplier, or any other third party is strictly between those parties. VendoNow shall not be made a party to such disputes and shall not be liable for any claims, damages, or losses arising therefrom.

4. Account Registration and Security

To access and use the Platform, you must register for an account. You agree to:

• Provide true, accurate, current, and complete information during registration and keep it updated.
• Be at least 18 years of age. The Platform is not intended for use by minors.
• Maintain the confidentiality of your account credentials and not share them with any third party.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any other breach of security.

5. Subscriptions, Orders, and Payments

Businesses set their own subscription plans, product prices, billing cycles, delivery charges, and security deposit requirements. End customers enter into subscription agreements directly with Businesses, not with VendoNow.

VendoNow facilitates payment processing through third-party payment service providers. VendoNow is not a bank, payment processor, or financial institution. We do not hold customer funds (except where wallet-based prepaid features are explicitly enabled by a Business and clearly communicated to the end customer). All payment disputes must be resolved between the Business and the end customer or with the relevant payment service provider.

Businesses may offer one-time orders (non-subscription purchases) through the Platform. All terms applicable to subscriptions apply equally to one-time orders, including the Business's sole responsibility for fulfillment, quality, and refunds.

6. Delivery Partners

Delivery partners are engaged by Businesses, not by VendoNow. VendoNow provides tools for Businesses to assign deliveries and for delivery partners to view and manage their assignments. Businesses are responsible for:

• Vetting, onboarding, and managing their delivery partners.
• Setting delivery partner commission rates and ensuring timely payment.
• The conduct and performance of delivery partners during deliveries.
• Any agreements or arrangements with delivery partners, including compensation, working hours, and scope of work.

7. User Conduct

You agree not to:

• Use the Platform for any unlawful, fraudulent, or illegal purpose.
• Provide false, misleading, or inaccurate information.
• Interfere with or disrupt the operation of the Platform or its servers.
• Attempt to gain unauthorized access to any part of the Platform, other users' accounts, or Platform systems.
• Copy, modify, distribute, or reverse-engineer any part of the Platform without our written consent.
• Use the Platform to harass, abuse, or harm other users.
• Violate any applicable laws or regulations, including those governing food safety, consumer protection, data privacy, and taxation.

8. Fees and Charges

Businesses pay VendoNow a subscription fee for access to the Platform as per the pricing plan selected. Fees are billed in accordance with the agreed billing cycle. VendoNow reserves the right to modify its pricing with prior notice. Failure to pay Platform fees may result in suspension or termination of access to the Platform.

End customers may use the Platform free of charge, unless otherwise specified by their chosen Business (e.g., delivery charges, product charges, security deposits — all set and collected by the Business).

9. Intellectual Property

The Platform, including its design, layout, code, graphics, logos, trademarks, and content (excluding user-generated content), is the proprietary property of CereLume Technologies and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our express written permission.

Businesses retain ownership of their business data, including customer lists, product catalogs, pricing information, and transaction records uploaded to or generated through the Platform. By using the Platform, Businesses grant VendoNow a limited license to use such data solely for the purpose of providing and improving the Platform services.

10. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, VendoNow disclaims all warranties, express or implied, including but not limited to:

• The accuracy, reliability, completeness, or timeliness of any information on the Platform.
• The quality, safety, or legality of any products sold by Businesses through the Platform.
• The uninterrupted or error-free operation of the Platform.
• The fitness of the Platform for any particular purpose.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CereLume Technologies, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with:

• Your use or inability to use the Platform.
• Any products or services purchased from or provided by a Business through the Platform.
• Any dispute between a Business and its end customers, suppliers, or delivery partners.
• Any delay, failure, or defect in delivery of products.
• Any unauthorized access to or alteration of your data.
• Any conduct or content of any third party on the Platform.

In no event shall VendoNow's total liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the amount paid by you (if any) to VendoNow in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless CereLume Technologies, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms of Use or the Privacy Policy.
• Your violation of any applicable law, rule, or regulation.
• Your violation of any third-party rights, including intellectual property rights.
• For Businesses: any claim by your end customers, delivery partners, suppliers, or any other third party relating to your products, services, deliveries, pricing, data handling, or business operations.
• Any misrepresentation, fraud, or negligence on your part.

13. Third-Party Links and Services

The Platform may contain links to third-party websites or services, including payment gateways and app stores. VendoNow does not endorse and is not responsible for the content, policies, or practices of any third-party websites or services. Your use of third-party services is at your own risk and subject to the respective third party's terms and conditions.

14. Termination

We reserve the right to suspend or terminate your account and access to the Platform, with or without notice, if:

• You violate these Terms of Use or the Privacy Policy.
• You engage in fraudulent, illegal, or harmful conduct.
• You fail to pay Platform fees when due (for Businesses).
• We reasonably believe that your continued use of the Platform poses a risk to other users or to VendoNow.

You may delete your account at any time through the Platform's account settings or by contacting us. Upon termination, provisions of these Terms that by their nature should survive termination (including but not limited to disclaimers, limitations of liability, and indemnification) shall continue to apply.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemics, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16. Modifications to Terms

We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting to the Platform. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Platform after any changes constitutes acceptance of the modified Terms.

17. Governing Law and Jurisdiction

These Terms and any dispute or claim relating to them, including their validity, interpretation, and enforceability, shall be governed by and construed in accordance with the laws of the Republic of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

18. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer are as follows:

Any complaints or concerns regarding the Platform, its content, or any alleged violation of these Terms may be directed to the Grievance Officer. Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt.

19. Contact Us

For questions about these Terms of Use, please contact us: